FAQ

What lease lengths are offered?

Rock Springs Apartments offers 12 month leases.

What is included in move-in costs?

Included in your move-in costs is: 
1) Your pro-rated rent, and water, sewer, garbage fees for month of move-in 
2) A $300 Admin fee
3) Pro-rated garage/storage (if applicable) 
4) Pet fee and pro-rated pet rent (If applicable)

What are the quiet times?

Quiet hours are from 10:00 PM- 8:00 AM. During these times, please be mindful of your neighbors. Turn music/TV down to a reasonable level, and keep noise to a minimum in breezeways and parking lots.

Where do I fill out a maintenance request?

Maintenance requests can be found in your leasing office, in the clubhouse area, or through your online leasing portal. When filling out a maintenance request please be as specific as possible with your issue. Please mark “Yes” for your request to be completed immediately, or mark “Please Call to Schedule Appointment” if you would like your request to be completed at a certain time. Signatures are required on all maintenance request. 

What kind of bbq can I have?

We only allow natural gas powered BBQ’s at our community. We do not allow smokers or charcoal BBQ’s.

Where does my trash go?

All trash must be disposed of in dumpsters immediately. Do not leave trash/trash bags on your balcony, or outside your door. Balconies are not to be used for storage of trash or other items.

When is my rent due?

Rent is due by the 1st of each month, and there is a grace period until the 5th of the month. If we do not receive your rent before the 6th, you will be subject to a late fee of $100. Rent can be paid by check, money order, or credit card (at participating communities). You can drop your rent with your Community Manager, in the Rent Dropbox, or mail it to the leasing office. CASH IS NOT ACCEPTED.

Where do I park?

Parking permits are required at all times at Rock Springs. Any uncovered parking spot is open parking with a parking pass. Carports and garages are reserved, and residents can tow any car parked in their designated spot with proof of lease.

What is the approximate charge for electricity?

You can call with the address of your new apartment home and they should be able to give you the past averages for that particular apartment home or an estimate for monthly charges. Please remember this amount could vary based on personal electricity usage.

Can I hang items on my wall?

Yes, you can! We ask that you use only small brads or finish nails to hang any artwork on walls. If you use screws, anchors, or command strips you will be subject to charges for drywall repair and any labor charges incurred. 

*Rock Springs Apartments does not accept comprehensive reusable tenant screening reports.

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